Privacy Policy

Last updated: 28 October 2025

1. Introduction

Welcome to Wynnum Plaza Florist (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website wynnumplazaflorist.com.au (the “Website”).

By using our Website or placing an order, you agree to this Privacy Policy and the way we handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information to help us process your orders, provide our services, and improve your experience. This may include:

  • Your name

  • Email address

  • Phone number

  • Billing and shipping address

  • Order and delivery details

  • Payment information (processed securely by our payment provider)

  • Information you provide when creating a customer account

  • Data collected automatically through cookies (such as your IP address, browser type, and pages visited)

3. Squarespace Hosting and Analytics

Our website is built and hosted using Squarespace, Inc. (“Squarespace”). Squarespace provides us with the online platform that allows us to sell our products and manage our website.

Squarespace may collect and process information about visitors to our site, including IP addresses, browser and device details, and usage patterns. This helps us understand website performance and user behaviour. Squarespace may use cookies, analytics tools, and similar technologies for this purpose.

Squarespace stores data on secure servers and may process it in the United States or other countries. For details on how Squarespace handles this information, please visit the Squarespace Privacy Policy.

4. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Communicate with you about your purchase or account

  • Manage your customer account and order history

  • Send you marketing updates (only if you have agreed to receive them)

  • Improve our website and customer service

  • Comply with legal, tax, and regulatory obligations

  • Protect our business from fraud and misuse

We will only use your personal information for the purpose it was collected or for a related purpose you would reasonably expect.

5. Sharing Your Information

We may share your personal information with trusted third parties who help us operate our business, such as:

  • Payment processors

  • Delivery and courier partners

  • Website hosting and technical support providers

  • Email and marketing service providers

These third parties only use your information to perform services for us and are required to protect it.
We may also share information if required by law or to protect our legal rights.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to help it function properly, analyse website traffic, and improve your experience.

Types of cookies we use:

  • Essential cookies – required for the website to operate (for example, to process orders).

  • Analytics cookies – used to understand how visitors use our website and to improve performance.

  • Marketing cookies – used to deliver relevant advertising or promotions (only with your consent).

You can choose to disable cookies through your browser settings. Please note that this may affect how our website functions.

7. Keeping Your Information Safe

We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes using secure servers, encrypting data during transmission, and restricting staff access.

While we take these precautions, no online system is completely secure. If a data breach occurs that could cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches (NDB) scheme.

8. How Long We Keep Your Information

We keep your personal information only as long as necessary to provide our services and meet legal or tax obligations. When we no longer need your information, we securely delete or de-identify it.

9. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate or outdated details

  • Ask for your information to be deleted (where legally allowed)

  • Unsubscribe from marketing communications at any time

To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time.

10. Marketing and Communications

If you have agreed to receive marketing emails from us, we may send you updates about our products, special offers, or events. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
We comply with the Spam Act 2003 (Cth) when sending marketing communications.

11. International Data Transfers

Some of our service providers (including Squarespace and payment processors) may store or process information outside Australia. When this happens, we take reasonable steps to ensure your personal information is handled according to Australian privacy standards.

12. Links to Other Websites

Our website may contain links to other websites or third-party tools (for example, social media, payment gateways, or external delivery services). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business, the law, or Squarespace’s platform. The latest version will always be available on our website, with the “last updated” date shown above.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Wynnum Plaza Florist
Address: Shop 41a/2021 Wynnum Rd, Wynnum West QLD 4178
Phone: (07) 3348 2477
Email: wynnumplazaflorist@bigpond.com
Website: wynnumplazaflorist.com.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Content & Imagery Policy

Last Updated: May 2026

At Wynnum Plaza Florist, we blend traditional floral artistry with modern digital tools to showcase and deliver beautiful floral arrangements. To ensure transparency, authenticity, and clarity for our customers, this policy outlines how we create, use, and represent visual and written content across our website, social media, and marketing materials.

1. Our Original Photography & Artist Content

We take immense pride in the craftsmanship of our team. The primary visual representation of our products relies on original content.

  • What it represents: Photos and videos labeled as our signature collection or standard catalog products feature real arrangements created on-site by our florists.

  • Accurate Representation: We strive to ensure that our original photography accurately represents the size, color, and style of the arrangements you receive, keeping in mind that seasonal variations in live flowers naturally occur.

  • Intellectual Property: All original photos, floral design concepts, and media captured by our team remain the exclusive intellectual property of Wynnum Plaza Florist.

2. Artificial Intelligence (AI) Generated Content

We occasionally utilize advanced AI tools to assist in our creative process, marketing brainstorms, and digital presentation. Our use of AI is strictly guided by the following principles:

A. Conceptual & Marketing Imagery Only

  • AI-generated images may be used for background elements, abstract promotional graphics, or seasonal campaign themes (e.g., stylized holiday backdrops or concept art in banners).

  • We do not use AI-generated images to represent our actual floral products or catalog items. Any arrangement listed for purchase on our website is a representation of real work crafted by our florists, ensuring you know exactly what you are buying.

B. Written Content & Communication

  • We may use AI tools to help draft, refine, or proofread website copy, product descriptions, blog posts, or social media captions.

  • All AI-assisted text is reviewed and edited by our team to maintain our authentic voice, accurate details, and local community connection.

3. Customer & Delivery Photos

To maintain trust and share the joy of giving, we frequently handle real-world imagery during our daily operations:

  • Proof of Delivery: Our delivery team may take photos of completed deliveries at a recipient's doorstep. These are strictly used for logistical confirmation and quality assurance.

  • Social Sharing: We love sharing photos of our custom work or happy recipients! However, we will never publish photos featuring recognizable faces or private residential details on our public social media channels without explicit verbal or written consent.

4. Integrity and Customer Trust

Our bottom line is authenticity. We promise never to use digital manipulation or AI generation to mislead customers about the quality, volume, or appearance of our floral arrangements. Technology is used solely to enhance our digital experience, while the artistry remains entirely human.