Privacy Policy
Last updated: 28 October 2025
1. Introduction
Welcome to Wynnum Plaza Florist (“we”, “us”, or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website wynnumplazaflorist.com.au (the “Website”).
By using our Website or placing an order, you agree to this Privacy Policy and the way we handle your information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We collect personal information to help us process your orders, provide our services, and improve your experience. This may include:
Your name
Email address
Phone number
Billing and shipping address
Order and delivery details
Payment information (processed securely by our payment provider)
Information you provide when creating a customer account
Data collected automatically through cookies (such as your IP address, browser type, and pages visited)
3. Squarespace Hosting and Analytics
Our website is built and hosted using Squarespace, Inc. (“Squarespace”). Squarespace provides us with the online platform that allows us to sell our products and manage our website.
Squarespace may collect and process information about visitors to our site, including IP addresses, browser and device details, and usage patterns. This helps us understand website performance and user behaviour. Squarespace may use cookies, analytics tools, and similar technologies for this purpose.
Squarespace stores data on secure servers and may process it in the United States or other countries. For details on how Squarespace handles this information, please visit the Squarespace Privacy Policy.
4. How We Use Your Information
We use your personal information to:
Process and deliver your orders
Communicate with you about your purchase or account
Manage your customer account and order history
Send you marketing updates (only if you have agreed to receive them)
Improve our website and customer service
Comply with legal, tax, and regulatory obligations
Protect our business from fraud and misuse
We will only use your personal information for the purpose it was collected or for a related purpose you would reasonably expect.
5. Sharing Your Information
We may share your personal information with trusted third parties who help us operate our business, such as:
Payment processors
Delivery and courier partners
Website hosting and technical support providers
Email and marketing service providers
These third parties only use your information to perform services for us and are required to protect it.
We may also share information if required by law or to protect our legal rights.
6. Cookies and Website Analytics
Our website uses cookies and similar technologies to help it function properly, analyse website traffic, and improve your experience.
Types of cookies we use:
Essential cookies – required for the website to operate (for example, to process orders).
Analytics cookies – used to understand how visitors use our website and to improve performance.
Marketing cookies – used to deliver relevant advertising or promotions (only with your consent).
You can choose to disable cookies through your browser settings. Please note that this may affect how our website functions.
7. Keeping Your Information Safe
We take reasonable steps to protect your personal information from loss, misuse, or unauthorised access. This includes using secure servers, encrypting data during transmission, and restricting staff access.
While we take these precautions, no online system is completely secure. If a data breach occurs that could cause serious harm, we will notify you and the Office of the Australian Information Commissioner (OAIC) in line with the Notifiable Data Breaches (NDB) scheme.
8. How Long We Keep Your Information
We keep your personal information only as long as necessary to provide our services and meet legal or tax obligations. When we no longer need your information, we securely delete or de-identify it.
9. Your Rights
You have the right to:
Access the personal information we hold about you
Request corrections to inaccurate or outdated details
Ask for your information to be deleted (where legally allowed)
Unsubscribe from marketing communications at any time
To exercise any of these rights, please contact us using the details below. We will respond within a reasonable time.
10. Marketing and Communications
If you have agreed to receive marketing emails from us, we may send you updates about our products, special offers, or events. You can unsubscribe at any time by clicking the “unsubscribe” link in our emails.
We comply with the Spam Act 2003 (Cth) when sending marketing communications.
11. International Data Transfers
Some of our service providers (including Squarespace and payment processors) may store or process information outside Australia. When this happens, we take reasonable steps to ensure your personal information is handled according to Australian privacy standards.
12. Links to Other Websites
Our website may contain links to other websites or third-party tools (for example, social media, payment gateways, or external delivery services). We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business, the law, or Squarespace’s platform. The latest version will always be available on our website, with the “last updated” date shown above.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Wynnum Plaza Florist
Address: Shop 41a/2021 Wynnum Rd, Wynnum West QLD 4178
Phone: (07) 3348 2477
Email: wynnumplazaflorist@bigpond.com
Website: wynnumplazaflorist.com.au
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.