Frequently
asked questions.

While we always strive to match our website photos as closely as possible, please think of online images as a guide and an illustration of style and colour palette. Because floristry is a hand-crafted art and flowers are natural products, your final arrangement may vary slightly.

Additionally, structural craft designs and specific stem placements can differ, making your arrangement beautifully unique!

We are 100% committed to sourcing our flowers locally. Every single stem comes proudly from local Australian suppliers and growers.

By sourcing entirely from local Queensland growers and trusted Australian suppliers, we ensure your arrangements are always vibrant, fresh, fragrant, and support the local community we love.

Absolutely — we love personalised requests. If you have a favourite flower, a specific colour palette in mind, or flowers that hold special meaning, simply let us know when ordering online or give us a call on (07) 3348 2477.

We'll do our very best to accommodate your request based on seasonal availability. Our florists are always happy to guide you toward the most beautiful option if your first choice isn't available on the day.

With proper care, most fresh arrangements will stay beautiful for 7 to 14 days. Because we source 100% locally and make every arrangement fresh to order, you're always starting with the freshest possible blooms.

To get the most from your flowers: re-cut the stems at a 45° angle, change the water every two days, keep them away from direct sunlight and heat sources, and remove any wilting petals promptly. For more detailed care tips, see our flower care blog post.

Because our florists move quickly to prep stems and custom-build your arrangements, we cannot guarantee changes to your order once it is placed.

If you notice a mistake (like a typo in the card message), please call our shop immediately on (07) 3348 2477. If the team hasn't started crafting your order yet, we will do our best to update it for you.

If you prefer to collect your arrangement directly from our Wynnum shop, simply select the "In-Store Pick-Up" option at checkout and specify your preferred collection window.

We kindly ask that you stick to your selected time slot to ensure your custom arrangement is fully prepped, packaged, and waiting fresh for you when you arrive. In-store pick-up is always free — no delivery fee applies.

Yes — every order can include a personalised handwritten message card at no extra charge. Simply add your message in the notes section at checkout and our team will write it up beautifully by hand.

If you'd like to include something a little longer or more specific, feel free to call us on (07) 3348 2477 and we'll make sure your words are presented perfectly.

Absolutely — we love working with businesses. Whether you need regular office arrangements, client gifts, event florals, or a one-off bulk order, we can tailor a solution to suit your needs and budget.

We also offer corporate flower subscriptions — a fortnightly or weekly delivery service that keeps your workplace looking beautiful all year round. Contact us on (07) 3348 2477 or via our contact page to discuss a custom arrangement.

To ensure our drivers can safely navigate Brisbane's roads and get your flowers delivered on time, our cut-off for same-day delivery is 12:00 PM (AEST), Monday through Saturday.

Orders placed after noon will automatically be scheduled for delivery on the following business day. We do not deliver on Sundays or public holidays — but you're always welcome to pick up in store for free during opening hours.

Our primary delivery zone covers Brisbane Bayside and surrounding suburbs. If you're unsure whether your address falls within our delivery zone, the best thing to do is give us a call on (07) 3348 2477 and we'll let you know straight away.

For locations outside our standard delivery area, we may be able to make special arrangements depending on the day and distance — just ask and we'll do our best to help.

Please double-check your delivery details carefully before completing your order. If an incorrect or incomplete address is provided and our driver cannot successfully deliver the flowers, the order will be brought back to our Wynnum shop.

To re-route and redeliver to the correct address, an additional delivery fee will apply.

Because flowers are perishable, delicate goods, all sales are final. We do not offer refunds, exchanges, or store credits once a purchase has been made, nor do we accept returns for a simple change of mind.

If you have a legitimate quality concern with a delivery, please contact our shop within 24 hours of receipt with a photo so our team can assess it promptly.

We are incredibly proud of our team and work hard to bring joy to our community through flowers. To ensure a safe, positive working environment, we maintain a strict zero-tolerance policy toward any rude, abusive, or aggressive behaviour — whether over the phone, via email, or in-store.

We treat all of our customers with respect, and we kindly ask for the same kindness and courtesy in return.